Refund policy

We stand behind every pair we make. That's the whole point of the First Pair Promise.

If you take them for a run and they don't perform the way we say they do, get in touch within 30 days of receiving your order and we'll make it right.

How it works:

• Email us at therunnerssock@gmail.com with your order number and what the issue is
• We'll get back to you within 48 hours
• If your return is approved we'll issue a full refund to your original payment method

A few things to note:

• Returns are accepted within 30 days of delivery
• Socks must be unworn and in original packaging for a standard return
• If you've run in them and something isn't right, that's what the First Pair Promise covers, just get in touch and we'll sort it
• We don't currently offer exchanges, just refunds

Shipping costs
Original shipping costs are non-refundable unless the return is due to our error.